This article explains how staff users can withdraw a campaign from the system. There are two supported ways to withdraw a campaign, depending on where you are in the platform. Both methods achieve the same result.
Option 1 is typically used when withdrawing a campaign directly from the campaign list or overview.
Option 2 is used when withdrawing a campaign from within the campaign details view.
Use whichever option best fits where you are in the system.
Navigate to the Campaigns section from the staff portal.
You will see a list of all available campaigns along with their current status.
Find the campaign you want to withdraw from the list.
Ensure you are selecting the correct campaign, as this action affects campaign availability.
Click the action menu (for example, three dots or action button) associated with the campaign.
This will display a list of available actions for that campaign.
Choose the Withdraw Campaign option from the menu.
If a confirmation prompt appears, confirm the action to proceed.
The campaign is withdrawn successfully
The campaign status updates accordingly
The campaign is no longer active or available for selection
From the Campaigns page, click on the campaign to open its details view.
Within the campaign details page, locate the Withdraw Campaign action or button.
This is usually available near the campaign controls or header section.
Click Withdraw Campaign.
Confirm the withdrawal when prompted.
The campaign is withdrawn successfully
The campaign status is updated
You are returned to the campaign list or dashboard
Regardless of which option you use:
The campaign is withdrawn successfully
The updated status is visible on the Kanban view
Withdrawing a campaign may affect associated workflows or visibility
This action is typically limited to staff users with appropriate permissions
Once withdrawn, a campaign may require reactivation or recreation depending on system rules
