If you’re experiencing issues with the CAPTCHA while attempting to log in to the portal, follow these steps to resolve the problem:
1. Check Your Internet Connection
Ensure you have a stable and secure internet connection. An unstable connection can cause the CAPTCHA to fail or not load properly.
2. Refresh the CAPTCHA
If the CAPTCHA is not loading or displaying correctly, click the refresh/reload icon next to the CAPTCHA.
Attempt to solve the refreshed CAPTCHA and try logging in again.
3. Clear Your Browser Cache and Cookies
Overloaded cache or corrupted cookies may interfere with the CAPTCHA.
Steps to clear cache and cookies:
Open your browser settings.
Navigate to Privacy & Security.
Select Clear Browsing Data or similar options.
Restart the browser and try logging in again.
4. Disable Browser Extensions
Certain browser extensions, such as ad blockers or privacy tools, may block the CAPTCHA.
Disable extensions temporarily and refresh the login page.
5. Update Your Browser
Ensure you are using the latest version of your browser, as outdated versions may have compatibility issues with CAPTCHA services.
6. Try a Different Browser or Device
If the issue persists, try logging in using a different browser (e.g., Chrome, Firefox, Safari) or a different device.
7. Check for VPN or Proxy Interference
If you’re using a VPN or proxy, it may prevent the CAPTCHA from verifying your connection. Disable the VPN/proxy temporarily and try again.
9. Contact Support
If none of the above steps resolve the issue, reach out to our support team.
